Can I place orders by phone?
We accept phone orders Call: 714-786-8055. Our customer-care consultants are available Monday through Saturday 10AM to 7PM PST to answer your questions. We'd love to hear from you!
Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please call customer service during regular business hours We will do everything we can to accommodate your request.
What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards, PayPal.
We do not accept money orders, any and all checks, or wire transfers.
Order Tracking & Updates
How do I check the status of my order? You can:
- Login to your FunkyPair account and click on Orders and select the order you are looking for.
- Track your package with the tracking number that is sent to the email used at check out.
- Email customer service and reference your order/confirmation number.
- Call customer service and reference your order/confirmation number.
What if I received a damaged/incorrect item?
- If you received a damaged item DO NOT ATTEMPT TO FIX THE ITEM. (If the item is altered in way or form we cannot accept the item back),
- Do not open/wear incorrect/damaged items.
- Email or call customer service within the first 5 business days from the date of delivery and take pictures of the item as you received it. If the item is needed urgently let us know and we will do our best to accommodate your deadline.
Do you have a printed catalog?
Are your sizes listed in women's size or mens?
- All of our shoes are listed in US women's size UNLESS otherwise stated. (ie It will say Men's sizes above the numerical options)
If you have any questions and would like to speak with a customer-care representative, you can contact us by:
Phone: Call us at (714) 786-8055 anytime during normal business hours, we are here to help you.
E-mail: E-mail us at CustomerSevice@Funkypair.com or click here to ask a question, make a suggestion or get any assistance you may need. All e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
What are your hours of operation?
We are open Monday - Saturday
10 am - 7 pm Pacific Standard Time (ie California time)
Sunday we are closed
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