|Can I place orders by phone?
Unfortunately, for security reasons we do not accept any kind of Phone orders. For any questions or concerns during your order check-out process feel free to contact us thru our webstore chat, via Email at email@example.com or 714-786-8055 during our business hours.
Can you put a "rush" on my order?
If you need your items before the standard shipping time, we do offer expedited shipping at checkout! If you want to upgrade your shipping please contact us with your Name and Order Number via Email, or use our Online Webchat
What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express, Discover Cards, PayPal and After-Pay.
We do not accept money orders, any and all checks, or wire transfers.
When will I get my refund?
Once your item arrives at our warehouse and passes inspection, we will authorize your refund within 5 business days.
We can not guarantee when your refund will appear in your bank account. This varies by bank and can be up to an additional 10 business days on their end.
Order Tracking & Updates
*All orders have a 1-3 Business Day Processing Time*
How do I check the status of my order?:
For any additional questions feel free to contact us
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email with your confirmation number and order details. Please double check the email provided at checkout. In the event of your email address being incorrect simply contact our customer service and we can help correct future emails/notifications.
Changes/cancellations are not guaranteed after the 4 hour time limit.
What if I received a damaged/incorrect item?
What if I am unable to locate my delivered package?
Funkypair must be contacted within 5 business days of the alleged delivery date to file a lost package claim. Filing the claim with the carrier first will increase the efficiency of the process. Please contact us with your information and claim number.
Funkypair is not liable for any theft, damage or loss once the package is shipped by our warehouse. It is the customer's responsibility to anticipate, track, and locate their delivered package through the appropriate carrier.
Your shipping confirmation will contain the delivery date and link to track your package via the corresponding tracking website. Failure to notify Funkypair in the case that you are not able to receive your shipment (or the address is incorrect) may result in a loss (or theft) of the package and the order will not be refunded.
Shipping costs are subject to change without notice.If your package is undeliverable, refused, or returned to sender for any reason that Funkypair is not at fault for, 15% will be deducted from your refund and the original shipping charge is not refunded.
Do you have a printed catalog?
Are your sizes listed in women's size or men's?
If you have any questions and would like to speak with a customer-service representative, you can contact us during our business hours:
10AM-6PM Pacific Standard Time
We are closed on Sundays
Phone: Call us at (714) 786-8055