FAQs

Customer Service

Ordering

How do I place an order online?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "View Shopping Cart / check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

Can I place orders by phone?

We accept phone orders Call: 714-786-8055. Our customer-care consultants are available Monday through Saturday 10AM to 7PM PST to answer your questions. We'd love to hear from you!

Can you put a "rush" on my order?

If you need your items before the normal processing and shipping time, please call customer service during regular business hours   We will do everything we can to accommodate your request.

What are my payment options?

Orders can be placed online using Visa, MasterCard, American Express or Discover Cards, PayPal.. If you'd like to pay by check or Money Order, your order must be placed by phone. After your order is placed, please send your check to:

ATTN: Ordering Processing/Check Order
FunkyPair Inc.
14632 Beach Blvd.
Westminster, CA 92683

Please note that all orders by check or money order will be shipped upon receipt of payment.

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of California (7.5%).

Order Tracking & Updates

How do I check the status of my order?

You have several options for tracking your order:

  • Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.
  • Track your International shipment on USPS Web site , We will email all Express EMS order when it is shipped from our location. International Priority Mail is somewhat trackable by using customs form. Please note on your order requesting tracking # when ship.

    Will I get an email confirmation after I place my order?

    Yes, you will immediately receive an email confirmation of your order. We do suggest double checking the email you provide before checking out as small differences like a missing period or additional letter will have your confirmation sent to a void email address. In the event of your email address being incorrect simply contact our customer service and we can help correct future emails/notifications.


    How do I make changes or cancel my order?
    • If you need to make any changes or cancellations please contact customer service within the first 2 hours after placing your order. Customer service can be reached by email or by phone*. Changes/cancellations are not guaranteed after the 2 hour time limit.
    • For changes/cancellations by email please email customerservice@funkypair.com with your order/confirmation number as the subject.

    • For changes/cancellations by phone please have your order/confirmation number ready to provide to our customer service representatives for quicker assistance.


      Question on sizing?

      The size conversion chart below only serves as a guide to help you determine the sizing equivalent of our products in different parts of the world. Please note that the actual sizing may differ slightly from the chart as the size conversions listed are APPROXIMATE - there is no universally accepted international conversion for shoe sizing; it may also vary slightly from collection to collection among our different brands.

      US Size Chart for Adult Costumes and Lingerie
      Regular Sizes
      Pluz Size
      One Size
       
      XS
      S
      M
      L
      S/M
      M/L
      L/XL
      1X/2X
      3X/4X
      1 Size
      Size
      0-2
      2-5
      6-9
      10-14
      2-8
      6-10
      10-14
      16-18
      18-20
      2-14
      Cup
      A
      A/B
      B/C
      C/D
      A/B
      B/C
      C/D
      D/DD
      DD
      A/C
      Bust
      30-32
      32-34
      34-36
      36-38
      32-34
      34-36
      36-38
      40-48
      48-54
      32-38
      Waist
      22-24
      24-26
      26-28
      28-32
      24-26
      26-28
      28-32
      34-38
      40-44
      24-32
      Hip
      32-34
      34-36
      36-38
      38-40
      34-36
      36-38
      38-40
      42-48
      50-56
      34-40
      Rise
      6.5-7
      7-7.5
      7.5-8
      8-8.5
      7-7.5
      7.5-8
      8-8.5
      9-9.5
      9.5-10
      7.5-8
      Weight
      85-90lb.
      90-120lb.
      120-140lb.
      140-160lb.
      90-120lb.
      120-140lb.
      140-160lb.
      165-225lb.
      225-275lb.
      90-160lb.
      LegAvenue Brand Run a Tiny Bit Smaller.


      International Size Chart for Adult Costumes and Lingerie
      Regular Sizes
      Pluz Size
      One Size
       
      XS
      S
      M
      L
      S/M
      M/L
      L/XL
      1X/2X
      3X/4X
      1 Size
      UK
      0-2
      6-8
      10-12
      14-16
      6-8
      12-16
      16-18
      18-20
      22-24
      6-16
      French
      32-34
      34-36
      38-40
      42-44
      34-38
      40-44
      44-46
      46-48
      50-52
      34-44
      Spain
      32-34
      34-36
      38-40
      42-44
      34-38
      40-44
      44-46
      46-48
      50-52
      34-44
      Germany
      30-32
      32-34
      36-38
      40-42
      32-36
      38-42
      42-44
      44-46
      48-50
      32-42
      Italy
      34-36
      38-40
      42-44
      46-48
      38-42
      44-48
      48-50
      50-52
      54-56
      34-44
      Japan
      5
      5-7
      7-9
      9-11
      5-9
      9-13
      13-15
      13-15
      15-17
      5-13
      Cup
      A
      A/B
      B/C
      C/D
      A/B
      B/C
      C/D
      D/DD
      DD
      A/C
      Bust
      75-81cm
      81-86cm
      86-91cm
      91-97cm
      81-86cm
      91-97cm
      90-104cm
      90-108cm
      108-122cm
      72-81cm
      Waist
      56-61cm
      61-66cm
      66-71cm
      71-81cm
      61-66cm
      71-81cm
      81-100cm
      81-102cm
      102-112cm
      61-81cm
      Hip
      81-91cm
      86-91cm
      91-97cm
      97-102cm
      86-91cm
      97-102cm
      106-118cm
      106-122cm
      127-142cm
      86-97cm
      Rise
      16-18cm
      18-19cm
      19-20cm
      20-22cm
      19-20cm
      20-22cm
      22-23cm
      23-24cm
      24-25cm
      19-20cm
      Weight
      37-40kg
      40-55kg
      55-65kg
      65-75kg
      45-60kg
      60-75kg
      75-90kg
      75-105kg
      105-125kg
      40-70kg
      LegAvenue Brand Run a Tiny Bit Smaller.

      Shoes Size Chart

      The size chart below is not specific to brand types but a general guideline for you to follow. When reading the description of a style, look for words like (true to size, one size small, one size big, half size small, half size big) to get an understanding of how the style fits. Please contact us if in doubt about your size:


      U.S. MenU.S. WomenUKEUJPINCM
      3 5 2 35 21 9 22.8
      4 6 3 36 22 9.25 23.5
      5 7 4 37 23 9.5 24.1
      6 8 5 38 24 9.75 24.8
      7 9 6 39 25 10 25.4
      8-S 10 7 40 26 10.25 26
      9-S 11 8 41 27 10.5 26.7
      10-M 12 9 42 28 10.75 27.3
      11-M 13 10 43 29 11 27.9
      12-L 14 11 44 30 11.25 28.6
      13-L 15 12 45 31 11.5 29.2
      14-XL 16 13 46 32 11.75 29.8
      15-XL 17 14 47 33 12 30.5
      U.S. MenU.S. WomenUKEUJPINCM

      Why does the heel height state it is approximate?

      For the majority of our heels, measurements are approximate because the sizing on both the heel and the platform will differ depending on the shoe size. In order to make the shoe comfortable the manufacturer will change the sizes by a few centimeters to make up for the shoe size. 

      Do you have a printed catalog?
  • Unfortunately, we do not offer a printed catalog. You can view our entire collection online.

    What is your contact information for the press?

    All press inquires should be emailed or addressed to the following address: CustomerSevice@Funkypair.com

    I am a vendor. How do I submit my products for consideration?

    In our quest for unique products we welcome vendor enquiries. Please email us at CustomerSevice@Funkypair.com

    Where can I read feedback from your customers?

    If you'd like to know what our customers say about us, please visit our testimonials page.

    Privacy and Security Policy

    Are online transactions on your site secure?

    All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.

    How do you use my contact information?

    We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

    Read our Privacy & Security Policy

    Contact Us

    If you have any questions and would like to speak with a customer-care representative, you can contact us by:

    Phone: Call us anytime during normal business hours, we are here to serve you.

    E-mail:E-mail us at CustomerSevice@Funkypair.com or click here to ask a question, make a suggestion or get any assistance you may need. All e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.

    Mail:

    Attn: Customer Service Manager
    FunkyPair Inc.
    14632 Beach Blvd.
    Westminster, CA 92683

    Tel. 714-786-8055

    Open Monday - Saturday
    10 am - 7 pm
    Sunday-Closed

  • [ to top ]

                                © 2018 FunkyPair Inc. All rights reserved | Terms & Conditions | Privacy PolicyWe accept Visa Mastercard American Express Discoveries and Paypal