Returns & Exchange
30 DAY RETURN & EXCHANGE POLICY
Any item eligible for return/exchange must first have a Return Authorization Number (RA#) that will be provided by Customer Service. (Customer Service may be reached through email at firstname.lastname@example.org or you can give us a call at (714) 786-8055.)
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except by law; there are restrictions on the return of some intimate garments. Any garment containing a crotch, panty, hosiery, wigs, bedroom/lingerie costumes and box items are NOT eligible for return/refund.
As for eligible items there are no restocking fees if you paid for shipping. 15% restocking fees will apply if you received free shipping.
Exchanges and Returns take about 15 days to process. In the event that you need to make an exchange and need your product urgently we recommend that instead of exchanging an item you purchase the correct item you want now, before it sells out and you simply return the eligible item for a refund. Our inventory is at a first come first serve basis and we cannot guarantee an item will remain in stock during the exchange time frame.
If you need to exchange for a different size, simply send the original pair back with the RA# provided, a copy of your invoice and indicate which size/color you would like. Our current system can only provide exchanges in size and color in the same model, if you did not like the style and would like a different model simply send the shoes back for a refund and place a separate order for the desired pair. The exchanged items will only be shipped using UPS Ground service for the 48 Continental U.S states only. Orders that received free shipping or chose flat rate will be invoiced a $6.00 USD charge for shipping on the out going exchange pair
Buyers are responsible for all shipping cost on return items. Shoes need to be returned in their original shoe box, any order sent back without the original shoe box will be denied refund/return. Original shoe box cannot be taped or written on; a $5 USD charge will be applied for any packaging damage. Carefully package the unworn / unused items to be returned and include a copy of your packing slip or invoice indicating if you want a refund or an exchange. We will only refund item cost plus any applicable tax (CA). Shipping cost will not be refunded.
International orders have a 45 Day Return Policy with the same return/exchange restrictions as stated above. For all International exchanges all shipping costs will be at the expense of the buyer. When the order is sent back for a refund the total charge for the items being returned will be refunded. Shipping cost will not be refunded and exchanges will be charged for shipping.
No refunds or exchanges, all Clearance items are final sale.
HALLOWEEN COSTUME RETURN POLICY
Halloween Return / Exchange Policy is valid on orders placed between October 1 to October 14th. Orders placed between October 15-October 31 will be FINAL SALE * NO EXCEPTIONS. All costumes' return deadline will be within 10 business days from receipt. You may return all unworn / unused merchandise with all tags attached in its original packaging within 10 days of receiving items - with a copy of your invoice - for a full merchandise refund or exchange. All accessories are final sale [no exceptions]. This policy does not include lingerie/bedroom costumes.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order.
If you received a damaged/incorrect item email or call customer service within the first 5 business days from the date of delivery and take pictures of the item as you received it. If the item is needed urgently let us know and we will do our best to accommodate your deadline.. DO NOT ATTEMPT TO FIX THE ITEM. If the item(s) is altered we will be unable to accept it back.