Before returning shoes, contact FUNkyPair for a Return Merchandise Authorization (RMA) number. Email your name, order number, and reason for return to info@funkypair.com, or call 714-786-8055.

Important: Returns received without a valid RMA number will be refused and sent back at the sender’s expense.

Shoes are eligible for a full merchandise refund only if received in new, unworn condition with their original packaging. You must obtain an RMA# from Customer Service before returning shoes.

Buyers pay return shipping. Send shoes in their original shoe box, packed inside a protective shipping box. Do not tape or write on the original shoe box. A missing original shoe box means the return will be denied; damage to the original shoe-box packaging incurs a $10 charge.

Include a copy of your packing slip or invoice and indicate whether you want a refund or exchange. Refunds cover the item cost and any applicable California sales tax; original shipping charges are not refunded.

Exchanges typically take 15–20 business days to process fully. If you need the item urgently, place a new order and return the original pair for a refund.

Exchanges are available only for a different size or color of the same shoe model. For a different model or style, place a new order and return the original pair for a refund.

For orders that qualified for free shipping or used flat-rate shipping, the outgoing exchange pair has a $10 shipping charge, invoiced separately. Buyers also pay the cost of shipping the original shoes back.

International shoe orders have a 45-day return policy, subject to the same shoe-condition, packaging, and RMA# requirements above.

For international exchanges, all shipping costs are paid by the buyer. Refunds cover the returned merchandise cost only; shipping charges are not refunded, and shipping is charged for exchanges.

All clothing, including lingerie, ravewear, and dancewear, is final sale. No exceptions. Please contact us with any questions before purchasing.

All clearance items are final sale. No refunds or exchanges.

Costume orders placed October 15–November 7 are final sale, with no exceptions.

For eligible costume orders outside that period, returns must be made within 10 business days of receipt. Return unworn, unused merchandise with all tags attached, in its original packaging, and include a copy of your invoice for a full merchandise refund or exchange.

All accessories are final sale. Lingerie and bedroom costumes are also final sale and are not covered by the eligible-costume return policy.

If a package is undeliverable, refused, or returned to sender for a reason that is not FUNkyPair’s fault, 15% is deducted from the refund, and the original shipping charge is not refunded.

Please inspect your order as soon as it arrives. If an item is damaged or incorrect, email or call Customer Service within 5 business days of delivery and take photos showing the item as received.

If you need the item urgently, let us know and we’ll do our best to accommodate your deadline. Do not attempt to repair or alter the item. Altered items will be denied for return or refund and, under the stated policy, discarded by the warehouse.